Last Updated: 6th November 2025
DELIVERY POLICY
It is our policy to produce made-on-demand garments in an educational, social enterprise and heritage factories in the UK.
On-demand shopping has the positive effect of reducing over-consumption. All our products are not made in batch or stored in batches in warehouses.
This decision allows us to offer our customer the best price possible. Our fabrics and components are bought by the metre and we are therefore able to offer customers choice in colours that would not normally be possible for a young company.
We are grateful to our manufacturers for supporting us with this policy of choice, steady supply and slow delivery - together we are not mass producing, fast fashion.
We are grateful to all our customers for supporting this production model by purchasing goods directly from us in this way.
The delivery time for your Mozzie Cozzie items is therefore 6-8 weeks from ordering via our shop which allows time for fabric, component delivery from UK-based suppliers to us for quality control and time for our manufactures to receive, schedule and make your order. It is then that our hand-packed parcels can be dispatched with care and delivery planned with a ‘first time right’ receiving in mind.
SHIPPING POLICY
Our shipping partners are carefully selected and undergo regular audits or mystery shops (including competitor service comparison tests). These are conducted by our trained customer panel. We use objective methodology to ensure the shipping service we select is the best it can be for our customers.
As with all shipping partners, our selected partner is subject to market conditions at any given time as well as results of our in real life customer tests. Our provider can therefore change from time to time. Any changes to our shipping service will be listed in our Terms & Conditions accordingly here.
UK SHIPPING
We currently use a UK-based service, delivering in the UK only. This is in line with our made-in-UK brand standards. You can read more information about this and their sustainability commitment here
We use Royal Mail’s business solution Tracked services and the cost of this shipping service is separate to the cost of your order and added at check-out.
For example 1kg small parcels - Mozzie Cozzie i.e. jumpsuit, hood, mask and bag weighs under 1kg - cost £4.45 for UK delivery and take 2-3 business or working days.
The signed for service is insured for losses of £75.
The service offer in our current check-out is called Royal Mail Signed For 2nd Class - is a slower post choice, with a low carbon footprint. We believe this service allows more time to plan to receive the delivery as well as reducing the need for environmental pressures associated with express services. For example, the average data for this delivery service is 204g CO2e compared to their fastest business express services.
You can read more information about why we choose this service here.
UK DELIVERY TIMES
Orders are placed upon full payment receipt into Mozzie Cozzie’s® business account. Orders are dependent on available UK-supplier stocks (not guaranteed).
Our customers are kept informed of any unexpected delays by email to the address provided with the order.
TRACKING DISPATCH
Upon ordering with full payment receipt, Mozzie Cozzie® sends out a confirmation email detailing the order, including when it has been shipped.
CUSTOMS & DUTIES
Mozzie Cozzie® ships to the UK only at this time.
Our website prices displayed do not therefore include taxes and duties payable for shipping internationally and we are not able to redirect your order once it is sent out to a UK-only address.
We are not responsible for any matter regarding the custom policies, custom clearances, delays or administrative fees and duties that may apply in customer’s country should you chose to employ a company to service this.
Please note that if International Orders are shipped as delivery duty unpaid (“DDU”), to release your goods, the customer may need to pay taxes and duties at their customs.
Please also note that anyone at the delivery address who receives the goods shall be presumed to be authorised to receive the goods on the customer’s behalf.